Knowledgebase

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 Account information not received?

After an order is placed, an Account Information email is sent to you. Sometimes this email can...

 How can I pay overdue invoices?

If you want to pay all your overdue invoices please follow these steps: Log into your account:...

 How do I cancel a PayPal subscription?

You can manually cancel the subscription by logging into PayPal and following these procedures:...

 How do I cancel my account?

Wait a second - are you really thinking of leaving the best web hosting company, known to man?...

 How do I cancel my domain name?

Domain names automatically renew every year, if you do not wish for your domain to be renewed at...

 How do I change my client username/e-mail address?

To change the e-mail address you used to register your account with us just follow these steps:...

 How do I get access to all the e-mail messages that ROBTEC Hosting sent me?

By following these steps you'll reach all the e-mails that ROBTEC Hosting sent to you, including...

 How do I renew my hosting?

Your hosting will renew automatically every term, you will receive an invoice 7 days before your...

 How do I see my current credit balance?

You can check your current ROBTEC Hosting's credit balance by: Logging into your customer’s...

 How do I stop charges from the Credit Card stored in my Account?

If for some reason you don't want to keep paying with the same credit card you have on file, you...

 How do I update my Credit Card details?

To change your billing records just follow these steps: Log in to your customer’s portal:...

 How long do I have to pay an invoice?

All invoices are generated seven days prior to the invoice due date. You have a seven day grace...

 How long does it take to setup my account?

We manually review each order to protect ourselves from fraud, your account details will be sent...

 How to change my current Payment Method?

If you want to change your payment method for one invoice, follow these steps: Log in to your...

 What is this "Foreign Transaction Fee" charge on my credit card?

Since our credit card merchant is located in Australia some banks take it upon themselves to...

 What is your refund policy?

We offer a 30-day money back guarantee on shared web hosting accounts, excluding domain...

 What's the difference between PayPal and PayPal Balance?

In the majority of cases, you will want to pay via PayPal, which will automatically charge you...

 Which payment methods do you accept?

To pay for service, we accept all major credit cards including Visa, Mastercard, American...

 Why did you double bill or charge me the wrong amount?

If you feel you were double charged, or billed the wrong amount - please open up a ticket with...

 Why does my order say fraud?

There's many factors to determine why an account was automatically flagged with fraud.  If you...

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